No..this isn’t a political post, I’m just using the the successfull Obama campaing as a mini-case study for how you can use the web to improve your business.
One of the thing that is frequently talked about in the press, was the Obama campaign’s use of the web to interact with his supporters– To Summarize, he had the designer of the Facebook social network design his campaign website. His site allowed him to accomplish the following goals
- Present his Platform (Product Information)
- Collect Money (E-Commerce Sales)
- Inform Supporters of Events (Promotions/Advertising)
- Communicate with Supporters (Advertising)
- Obtain Feedback from Supporters (Market Research/Customer Service)
If you are running a small business you hould want your web presence to accoplish as many of these goals as is possible.
Ok, you say “now that you have told me what I already know, how am I going to do it ?”
Below is a list of tools and hints and resources to help you:
1. Pick the right domain name. This link is to a Video blog about how to pick a good domain name by Bob Parsons at GoDaddy.com. You can also register you domain name at goDaddy.com‡. I have my Domains registered at with GoDaddy, as well as my web hosting and some of my email accounts.
2. Create a website with interactive features. Once you have a domain– Google has a great free tool called Google Sites, that allows you to create a website withn many features (like announcements, Calendars) and other information and, it does not require any programming. Google Forms lets you collect data and information from site visitors and store them in a google Spreadsheet.
4. Ceate a blog. Blogs are a great way to ceate personal interaction with you customers. I recommend you get blogging platform created for businesses. If you have some technical savvy you can use use the ‘quick install apps from goDaddy’s Hosting Connecton‡ (This blog is setup that way with a blogging program called WordPress), or you can have your blog hosted by Wordpress.com for a reasonable prices.
5. Send an email newsletter. Newsletters are a great way to communicate with your customers. Make sure that you have valuable and informative content as well as promotional information. A tool that comes well recommented for this purpose is Aweber‡. They lots of tools to help you leverage your email list.
6. Setup a web store. You can use goDaddy’s Quick Shopping Cart‡ (I have used it, and found it to be pretty good) or one of the many other ecommece sites out there. Don’t forget to setup a payments, PayPal and Google Checkout are good options for a basic store.